Terms and Conditions

Dear User, please carefully review the following points for optimal use of Payvar Foundation Store’s services and applications.
By accessing the Payvar Foundation website, using your personal profile, participating in promotional plans, watching media videos, or using other services offered by Payvar Foundation, you acknowledge and accept the terms and conditions and the manner of using the services and facilities of the Payvar Foundation website. Note that placing an order at any time indicates full acceptance of all Payvar Foundation terms and conditions by the user.
Please note that the terms and conditions mentioned here replace all previous agreements.

General Terms

All principles and procedures of Payvar Foundation are in accordance with the laws of the Islamic Republic of Iran, the Electronic Commerce Law, and the Consumer Protection Law, and consequently, the user is also obliged to comply with the relevant laws. In the event of any future changes to the listed terms, procedures, and services of the Payvar Foundation website, they will be published and updated on this page, and you agree that your continued use of the site signifies acceptance of any such changes.

Definition of Customer or User

A customer or user is defined as an individual who registers an order or uses any of the Payvar Foundation website’s services using their user information registered in the sign-up form.
Since Payvar Foundation Store is an online retail website, according to e-commerce law, a customer or consumer is any person who purchases goods or services for purposes other than trade or professional activity.

Electronic Communications

When you use the services and facilities of the Payvar Foundation website, place an online order, or email Payvar Foundation, these communications are conducted electronically. If your request complies with all principles and procedures, you agree that Payvar Foundation will respond to your request electronically (via email, SMS, or other electronic services).
The email address and phone numbers that customers register in their profile are the only official and approved means of communication, and all correspondences and responses from the company are conducted through them.
Please note that [email protected] is the only email address Payvar Foundation uses to send emails to users and customers. Information about order processing status, events, services, and special services of the Payvar Foundation website is communicated to users via this email address.
Any email sent under the name of Payvar Foundation from any other email address is a misuse of the Payvar Foundation name, and if you receive such an email, please report it to Payvar Foundation colleagues at (+98 21 27682162) for legal follow-up.

Privacy Policies

Payvar Foundation respects and protects the privacy of individuals who use the website’s services.
Payvar Foundation is committed to defending your privacy to the best of its ability and employs the necessary technology to ensure safer and more secure use of the site. By using the Payvar Foundation website, you consent to this policy.
All content accessible through any of Payvar Foundation’s website services, such as text, graphics, logos, button icons, images, video clips, downloadable and copyable items, data, and all content produced by Payvar Foundation, is considered Payvar Foundation property. The right to use and publish all available content is exclusively reserved for Payvar Foundation. Any unauthorized use, including copying or reproducing content, without obtaining written permission, may result in legal action. Furthermore, the scripts, services provided through any of Payvar Foundation’s services, and registered trademarks are exclusively owned by Payvar Foundation. Any use for commercial purposes without permission is subject to legal pursuit. Users are not permitted to exploit or use the product listings, technical specifications, prices, or any derived content from the Payvar Foundation website or any of its services or materials. This includes downloading or copying information for commercial purposes, any use of data mining, robots, or similar methods for data collection and extraction. All such rights are explicitly reserved for Payvar Foundation. When using any of the services of the Payvar Foundation website, users are responsible for maintaining the confidentiality of their account and password, and all activities that occur under their account and password are their responsibility. Users are responsible for maintaining the confidentiality of their account and password and all activities that occur under their account. Payvar Foundation sells products suitable for individuals under the age of 18. If users are younger than the specified age, they must make purchases and payments with the consent of their parents or legal guardians.
The only official source approved by us for communication with you is the official website, payvarfoundation.org. We do not contact you through any other means except by sending letters from the official and verified addresses listed on the site. Payvar Foundation website does not operate any internet site with an address other than payvarfoundation.org. To communicate, users can only use the addresses mentioned on the Contact Us page.

Order Registration, Processing, and Delivery

A business day is defined as Saturday to Thursday each week, excluding public holidays in Iran. All orders registered during business days are processed on the first day after holidays. Payvar Foundation allows customers to place orders 24/7.
All orders registered on the Payvar Foundation website are queued for processing via the preliminary invoice sent by email. Payvar Foundation always strives to deliver all registered orders with the utmost precision and care. However, if a product runs out of stock even after a customer has placed an order, Payvar Foundation reserves the right to cancel the order or refund the payment. Alternatively, the customer can choose another product to replace the out-of-stock item.
In case of any issues during the final processing of the shopping cart, such as out-of-stock items or customer withdrawal, the paid amount will be refunded to the customer’s account within 24 to 48 business hours.
Payvar Foundation is authorized to stop new orders without prior notice and cease sales. All orders registered before the cessation of new orders will be processed and delivered. The right to discontinue sales of all or part of the products for any reason, such as stock depletion, without prior notice, is reserved for Payvar Foundation.
In case of any error in listing the price or monetary value of the products available on the Payvar Foundation website, Payvar Foundation reserves the right to invalidate the order and purchase made by the customer. Payvar Foundation will promptly refund the received amounts within 24 to 48 business hours to the customer’s declared account, and the customer agrees not to have any claims in this regard by entering the Payvar Foundation website.
Customers must complete the order form with correct and complete information. If the information provided is incomplete or incorrect, the order will not be traceable and deliverable. Therefore, entering the correct address, email, and contact numbers by the customer is considered confirmation of their accuracy. If the provided information is incorrect or incomplete, Payvar Foundation may request additional information to ensure the accuracy and finalization of the order. Customers can also provide another person’s name, address, and phone number to receive the order. If the order amount has been prepaid, the recipient must have an identification card when receiving the product.
The customer account name must match the identification documents, and if there is no match, online stores are not authorized to provide services to this group of customers. Buyers must submit a copy of their national ID card and make purchases using their bank card that matches the identity of the orderer.
This measure is to prevent potential misuse, such as purchases with stolen cards.
Due to system-based order registration, it is not possible to issue or modify invoices after the fact, including changing an invoice from an individual to a corporate entity.
Orders exceeding thirty million rials and orders delivered via freight services must be prepaid through card transfer or online payment.
Payvar Foundation, being an online retail website, does not permit bulk orders for non-consumer purposes. Orders with a high quantity of items will be reviewed before processing, and payment must be completed before dispatch. In these cases, payment and settlement are mandatory before shipping the goods; otherwise, orders will be canceled in coordination with the customer. If payment has been made, the amount will be refunded to the customer’s account within 24 to 48 business hours.
Deliveries to public places such as cafes, internet cafes, restaurants, and hotels are not permitted. A precise and verifiable delivery address is required.
For credit purchases (using discount codes or vouchers), changes to the order basket, including item or quantity changes, are not allowed after finalizing the basket. Requests for changes will invalidate the discount code or voucher, and the amount cannot be refunded.
Adding items to the cart does not reserve the product. Until final registration, any changes, including stock availability or price changes, will apply to the items in the cart. Customers are encouraged to finalize their orders promptly to avoid stock depletion or price changes. Orders are considered final when users receive their order code, and Payvar Foundation is not responsible for items left in the cart.

Transportation Damages

Payvar Foundation strives to deliver all orders safely and without damage. Considering the safe and standard packaging of all shipments, delivery to any reputable transport company selected by the user and the issuance of the shipment’s bill of lading (included in the shopping cart and notified via email) means that any incident during transportation and delivery is the responsibility of the transport company. Payvar Foundation will only compensate for damages if approved by the transporting company and in line with facilitating the follow-up process.
Payvar Foundation will facilitate claims, and damages reported within 24 business hours with the official company report and all related items and invoice will be addressed.
For more information follow the refund policy.

Force Majeure

All terms and conditions apply under normal circumstances, and Payvar Foundation is not responsible for any obligations during force majeure events.
Payvar Foundation is committed to protecting user privacy. Please report any violations through the specified communication channels.